Due to the intense winds caused by hurricane Fiona the damage to our infrastructure has been extensive. We do know that all of our towers and cables system are currently offline. Our technicians are still investigating the exact damage, but this is very difficult because there is no power running to our sites currently, and many of these sites are inaccessible due to down trees blocking the roads. Because of this, we are unable to give estimated times for restoration.

Unfortunately we are unable to troubleshoot individual connections at this time. We are asking that customers who have damaged antennas to please call our office at 902-897-0363 and leave a message.

As more information becomes available we will update our voice mail and this post. We apologize for the inconvenience this has caused, and we thank you for your patience.

Sept 29/22:

Our clean up efforts in the aftermath of Hurricane Fiona have been going well. Our Kennetcook, McGrath, Slate Quarry, Birch Hill, Alton, and Coldstream towers are back online. If your service is connected to one of these towers please try rebooting your router. If you’re still unable to connect, please contact our office.

Please know that our technicians are working tirelessly to restore service to the rest of our towers, but we are still waiting for power to be restored to these sites so that we can assess the damage caused by the storm.

Sept 30/22:

More towers have been restored, but many are running off of generators that will need to be refueled frequently. The sites that have been restored are Pugwash Cable system, Tatamagouche cable system, Wallace, South Branch, Shortt’s Lake, Penny Mountain, Musquodoboit, and Economy.

Oct 4/22:

Our technicians worked through the weekend and were able to restore more of our towers, and they have been able to repair damaged equipment at customers homes. We would like to ask that customers with damaged equipment call us immediately. The list of service calls is large and growing quickly, please do not wait to reach out to us. The towers restored since our last update are, Bass River, Hidden Hill Top, Balfron, Linden, Henderson Rd, and Mattatal Lake. We are still working to repair and restore our Little Dyke, Denmark, Brule point, River John, Sand point, and Gulfshore towers.

Oct 5/22:

We have been able to restore our River John, Denmark, and Little Dyke towers. Work continues to restore our Brule point tower which we hope to have repaired within the next few days. Gulf shore and Sandpoint will take longer due to severe damage to these access points infrastructure. Our technicians are working hard to resolves this as possible.

We thank you for your continued patience and understanding.

Oct 7/22:

The Gulfshore and Brule point towers are now back online! We are still investigating an issue that is causing Brule point to sporadically drop and go offline, but the down time is never very long, and our technicians are working on resolving this. Sand point remains offline as our technicians are trying to repair the access point ASAP, but we do not have an estimated date.

If you are not on the Sandpoint tower, and are still without service, please call our office to troubleshoot with our customer service representative. This will require you to be home with the equipment so we can try to resolve the issue over the phone.